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Repair Process
The repair process is the core of our business, with you our customer at the forefront each and every time.
Using latest repair technology, with fully trained technicians, and our trained customer support team, you're in safe hands.
We have insurance, fleet and manufacturer approvals.
Contact
If you have had an accident then please contact us and we can assess the damage to your vehicle and help you work out the right steps for you.
Alternatively, we will contact you if we have received your details from one of our partners.
Non Fault
If you have had an accident that was not your fault we can put you in touch with one of our Non Fault partners.
The benefits to you, you would not need to go through your own insurance and might be entitled to a similar sized vehicle whilst yours is in for repair.
Assess
We will send you a link to your mobile phone, which will give you a step-by-step guide for you to take pictures of your vehicle.
Alternatively, you are welcome to pop into one of our sites and we can take pictures of your vehicle there.
A full preliminary assessment is completed to ensure the correct manufacturer approved method of repair is used, and required parts are identified.
Repair
Should your vehicle not already be with us then we will contact you to arrange for it to be booked in on a date convenient to you.
We offer a free collection service and subject to your insurance policy we can provide you with a courtesy car.
Once your vehicle is with us we will complete the relevant repairs before your vehicle is quality checked.
Handing Back
Once all the work is complete, we will contact you to arrange either, for it to be delivered back to you or for you to come in & collect.
At this time any excess on your insurance policy is due. Payments can be made by card or cash.
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